Call Center Supervisor Job at The Job Connection, El Paso, TX

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  • The Job Connection
  • El Paso, TX

Job Description

Job Description

Job Description

We are seeking a Call Center Supervisor to join our team! 

Manage a team of 20-25 agents by handling hiring, training, coaching, and performance evaluations; monitoring daily operations and call quality to ensure performance targets and service standards are met; and acting as a point of escalation for complex customer issues

-Call Center Supervisor ( Temporary Position for 4 months)

-Pay ranges from $20-22 (DOE)

-Must have open availability Monday-Friday 9am-9pm Rotating Saturday from 10am-4pm

-Eastside Area

-Bilingual (Preferred but not required)

- Mandatory Overtime

Qualifications:

  • Previous experience in leadership role in a call center environment
  • Must reside in Texas
  • Drug test requires, marijuana excluded
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High School or equivalent is required
Company Description

The Job Connection-Your employment Source.
EOE/ NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

Company Description

The Job Connection-Your employment Source. \r\nEOE/ NO FEE\r\nThe Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies. \r\nThe Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their clients have come to expect.

Job Tags

Temporary work, Interim role, Monday to Friday,

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