Job Description

Job Description

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Call Center Technical Support Representative in Charlotte, NC (five days onsite) 
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\nWork with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
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\nContract Duration: 12 Months
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\n Required Skills & Experience

• 1 year + months of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
• Microsoft Office, Proficient PC Skills
• Need flexibility, working in a support environment, answering calls, emails, etc
• Prior experience providing Support with technology within a call center environment.
• Worked within a technical support role in the past Level 1 or 2 would be a good match for this position.
• General technology exposure and experience providing support across multiple platforms and environments will be helpful.\n

• Call Center experience
• Adaptability and flexibility\n

• Participate in or provide support for low complexity initiatives within Business Execution.
• Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
• Provide information to client personnel in Business Execution.\n

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