Responsibilities & Duties:
• Educate ASC & hospital stakeholders on the benefits of Green OR’s products and services, thus increasing the volume of used devices collected and reprocessed devices ordered.
• Articulate the unique differences in how Green OR’s differs from competitive reprocessors.
• Provide support to distributors and internal resources at accounts, as needed, in coordinating the routine collection and shipment of recyclable single-use medical devices from assigned accounts to the production facilities.
• Spend time in the operating room to build confidence and address questions of entire surgical team. Ensure they understand the collection process and reinforce the high quality of Green OR products
• Conduct “in-service” education with account stakeholders and cross-departmental healthcare facility staff. Examples of education updates would be new products, evaluation programs, changes, or customer concerns, so they understand the program and drive collection of single-use devices.
• Conduct analysis of ambulatory surgery center or hospital needs vs reprocessing gaps, to identify ways to enhance collections.
• Deliver business reviews on a consistent basis to show accounts how they are performing, areas they are saving and opportunities to increase their performance.
• Must be able to deliver customized positioning message to accounts based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality, FDA guidelines on reprocessing, and distinguish Green OR products and services from OEM and other reprocessors.
• Recommend solutions for customers and teammates on maximizing their reprocessing program based upon analysis of current customer practices and needs.
• Tailor marketing materials, signage, and collateral to the needs of each account and collection site within a facility.
• Assist with planning & execution of territory business plan based upon knowledge of existing and projected customer sales and reprocessing trends.
• Analyze customer usage of devices to maximize participation in Green OR’s reprocessing program and create action plan for increasing account participation and potential sale of new products and services.
Experience & Skills Needed:
• Associate or Bachelor's Degree Preferred .
• Clinical Background in High Acuity Environment Required : Must have experience as one of the following specialties - Medical Assistant (MA), Registered Nurse (RN), Certified Surgical Technician (CST), Sterile Processing Department (SPD), Medical Scribe (MS), or ER Technician (ERT).
• +3 years B2B experience preferred .
• Experience in a hospital or ASC environment preferred .
• Computer skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet
• Service-oriented personality with strong customer service skills and ability to develop and deliver effective presentations
• Demonstrated ability to quickly assess and analyze the customer's issues and offer them an appropriate solution.
• Willingness to spend time in the operating room as well as develop relationship with all supporting clinical staff
• Demonstrated ability to establish customer rapport and build business relationships.
• Ability to travel extensively; physically able to lift up to 40 pounds.
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