Job Description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options, and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To service and maintain the cleanliness of all public areas including public and associate restrooms, lobbies, and executive offices in accordance with Omni Standards.

Responsibilities

Essential Functions:

• Clean and maintain cleanliness of locker-rooms to include but not limited to steam rooms, showers, saunas, toilets, lockers, sinks, floors, carpets, mirrors, and countertops.
• Clean and maintain fitness center and tennis pro shop to include but not limited to: exercise equipment, floors, mirrors, countertops, and pool deck area
• Cleaning all areas of facilities, keeping a tidy workspace, while engaging with guests and members.
• Maintaining a positive and effective operation and engaging with each member on a personal basis.
• Keep gym and storage room orderly and clean.
• Keep Supervisor appraised of re-ordering needs
• Clean Fitness machines as needed.
• Re-stock towels as needed.
• Maintain cleanliness of locker-rooms, fitness center, tennis pro-shop, and pool deck area.
• Maintain inventory of cleaning supplies.
• Daily use of time clock.
• Work with other front desk staff to maintain a working schedule.
• Work holidays and events and special programs as scheduled.
• Proper handling of keys with access to Health and Fitness Center and Tennis Pro Shop
• Ability to work early mornings and evenings.

Hotel Specific Functions:

• Maintain standards of guest services and consistent positive guest experience as documented by J.D. Power and AAA Ratings
• Have a thorough understanding of Omni Hotels culture, rules, and regulations.
• Answer phones using the proper "Moments of Service" scenario.
• Provide guests with cheerful, personable, efficient service.
• Responsible for a clean and professional appearance of uniforms
• Fully understand and implement "Moments of Service" and "Power of Engagement."
• Interact with every guest using Omni Standards
• Knowledgeable about all hotel amenities and property specifics
• Actively participate in the assurance of the safety of all guests
• Treat everyone, supervisors, staff, and guests with courtesy and respect always

Tools and Equipment:

• First aid equipment
• Fitness equipment
• Pool filters and chemicals, pool lifts, and basic tools
• Janitorial equipment, and cleaning equipment.

Qualifications

Required Skills:

• Excellent customer service skills.
• Must be able to move up to 50 pounds.
• Must be able to see, hear and communicate.
• Must be able to stand for extended periods of time and walk long distances.
• Enthusiastic, willing to learn, outgoing, friendly & professional.
• First Aid/CPR/AED certified.

Preferred Skills:

• Experience or interest in fitness and/or retail clothing sales.
• Excellent communication and organizational skills.
• Ability to work in high traffic areas and give service to several customers at one time.
• Able to multitask under high business levels.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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